VigorPool warrants to the original purchaser of the purchase on VigorPool.com (only) against all defects in workmanship, materials under normal consumer use during the applicable warranty period commencing from the date of purchase. To do.
VigorPool's limited warranty is limited to the country of purchase. The Limited Warranty is void on items exported internationally that were originally purchased and shipped directly from an authorized online purchase.
Warranty period:
The warranty period for VigorPoolPowerProducts is 2 years. Please note that the purchase period begins on the date of purchase by the original purchaser. A receipt of the original consumer purchase or other reasonable proof is required to define the start date.
Exclusions:
The warranty will be void if:
1. MISUSE, ABUSE, IMPROPER MODIFICATION OR INSTALLATION OF THE PRODUCT;
2. Substitution or addition, handling, natural elements (weather), solid object impact, intentional damage.
3. Products not purchased from official sources (www.vigorpool.com).
4. Purchases without valid proof of purchase.
5. Lost or stolen products.
6. Free products.
Customer Support: support@vigorpool.com
How do I make a warranty claim?
Step 1: Claim your warranty with Claims Guarantee (Hyper Super Connect) and fill out the form with relevant order information, detailed description and video of performance defect/loss.
*Our support team will contact you within 24 hours, excluding weekends and holidays.
Step 2. Item troubleshooting will be completed within 5 business days. Upon confirmation of the defect, VigorPool will provide a Return Merchandise Authorization (RMA) number and a warehouse address to return the item to. The RMA number must be clearly displayed on the return label of all outer packaging returned to VigorPool. Please do not write the RMA number on the actual box. Packages without an RMA number on the return label may not be accepted by our warehouse.
Step 3.VigorPool will replace the defective item within 15 business days of confirming the item's arrival at our warehouse. The final solution depends on the availability of replacement parts.